Please view our advertising policy page for more information. While American Airlines quietly began opening new lounges and retrofitting existing planes without much fanfare, United took a more marketing-oriented approach. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). United has a handy site where you can track the progress on Polaris retrofits: Click here to check it out. As a member of Star Alliance, there are several different programs that make it easy to book awards on United. ExpertFlyer offers a number of different search options, but you’ll want to make sure you’ve selected the seat map search before filling in the info for your chosen flight. United recently became the first airline to operate all three variations of the 787 Dreamliner when it took delivery of its first 787-10. © 2021 THE POINTS GUY, LLC. Editor’s note: This post has been updated with additional fleet information. Solo travelers should opt for an odd-numbered window seat, while couples traveling together should pick a center D/F pair in an odd-numbered row. Is Amtrak’s big Rail Passengers Association point bonus worth the cost? Terms apply to the offers listed on this page. A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. There are four more locations waiting on Polaris lounges, including United’s hub at Washington Dulles (IAD) and three international locations: London (LHR), Hong Kong (HKG) and Tokyo (NRT). United’s approach to rolling out its new Polaris premium-class product has been a long-running saga. Unfortunately, this isn’t foolproof, as United’s 767-300ERs and 777-200s are all listed the same way (“763” and “772”, respectively). Polar Unite is a waterproof fitness watch with advanced wrist-based heart rate and connected GPS. Meanwhile the retrofitted 777-200s feature 50 of the same seats, with 32 in the forward cabin and 18 in the rear. But at this point, with roughly 100 Polaris-equipped planes in its fleet, United is doing a much better job delivering on its hefty marketing promises. The Points Guy will not sell your email. This means that you have an almost 75% chance of scoring an updated onboard product. This site does not include all credit card companies or all available credit card offers. On its tracker, it states that the Polaris suite will start on the 787-9 in late 2019. If you notice a flight with a business-class cabin in a 2-2-2, 2-1-2 or the dreaded 2-4-2 configuration, you’ll likely wind up with the pre-Polaris product. These seats are closer to the window and offer much more privacy than the even row window seats, as you can see below (the odd-numbered seats are in the front and back, while the even-numbered row is in the middle). United Airlines has provided Business Traveller with an update on the rollout of its Polaris business class seat, with 15 aircraft now fitted with the new product.. You’ll pay only 25,000 miles, as Avianca doesn’t add a surcharge for transcontinental flights. At 22 inches wide, SeatGuru says that the seats on the 772 are one inch narrower than the 77W, but when TPG Senior Writer JT Genter flew the first 772 retrofitted with Polaris seats, he said it felt the same as the 77W. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. Check the box for business class and click Search. The airline was always stingy with saver-level business-class award space, but the same routes that were deemed premium enough to get the new Polaris seats first are now some of the hardest ones on which to find award seats. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Check out Polar's high quality fitness trackers, heart rate monitors for running, triathlon and cross training & GPS-enabled cycling computers and sports watches for endurance training. Overall, of the aircraft that have been started, that’s a 62-percent chance of getting Polaris. United has revealed its progress graphically in the slides up top or you can track progress of the Polaris seat and lounge rollout here. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. See, the infamous eight-across, “dorm-style” cabin, The 9 best credit cards for flying United, an A350-900 featuring Qatar’s excellent reverse herringbone business class seats, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. However, the disconnect between expectation and reality created a lot of confusion around the Polaris brand and what it actually entails. Follow along with the United Polaris tracker to see the fleet retrofit. Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Despite the slower-than-expected progress, United recently announced the tenth route on which it will fly a 777-300ER with its new Polaris seats. Today we’re going to give you some strategies to help with that very goal. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Each of the Polaris lounges features an open and airy design, restaurant-quality a la carte dining, and an aviation-themed cocktail menu. Thankfully United recently announced plans to begin retrofitting its 787s, with the first refreshed plane expected to enter service by the end of 2019. Originally United’s plan was to reconfigure some 777-200 aircraft with the new seats this year, though they’ve been having significant issues with Zodiac , … This means that there are eight 787-8s and 23 787-9s that still need to be retrofitted. United’s Vice-President of Marketing Mark Krolick says that by the end of 2020, “We should have the majority of the international widebody fleet reconfigured … the only possible exceptions to that would be any aircraft that are slated for immediate retirement.”. View our latest valuations here. Middle East . When you’re training to reach a specific fitness goal, fitness trackers and sports watches can be a huge help. After that our next choice would be a slightly less private even-numbered window seat, followed by a seat in the center section. Elite members with Star Alliance Gold designation on their boarding passes don’t get automatic access when flying economy (as they would with regular United Clubs). I would like to subscribe to The Points Guy newsletters and special email promotions. Don't miss a shred of important travel news! Featured photo by Zach Honig/The Points Guy. For example, 60,000 points are worth $750 toward travel. This was a “first” in several other ways as well: This is the first 787-10 to be operated by any U.S. airline, the first 787 to feature United’s new Polaris cabin and the first 787 scheduled for daily flights within the United States. It’s up to you to decide how much you care here and how much risk you’re willing to take. Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. Savvy TPG readers were hopefully spared from some of the more unpleasant surprises and knew what airports and aircraft to seek out to get the full Polaris treatment. Photo: United Airlines. Three 787-8s and one 787-9s are still in progress. In reality, many passengers who book expensive tickets marketed as “Polaris” still end up flying in a seat like this — United’s dreaded eight-across international business class. If you scroll down the homepage, you’ll see a box on the left with all the different types of alerts you can set. Initially, the carrier seemed to be investing more heavily in marketing billboards than in actually getting its game-changing new premium cabin into service. Long before the first Polaris lounge opened or the first plane to feature the new Polaris seats completed a single flight, billboards and TV ads were popping up all over the country promising a re-imagined flying experience “from Ahhhh to Zzzzzz.”. No PlusPoints will be deducted until an upgrade is received, and members will ultimately only be charged PlusPoints according to the most valuable upgrade received. Complicating matters further is the carrier’s announcement earlier this year of a different approach to certain 767s. For now, your best indicator of whether you’ll be getting the full Polaris experience is still the aircraft on which you’re flying. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. United Polaris seats were designed for relaxation and restful sleep. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. United isn’t retrofitting its domestically-configured 772s, only the international ones. This site does not include all credit card companies or all available credit card offers. Of course, it would have been difficult to know what 2020 would look like. Both configurations offer 78 inches of pitch. Restaurant-quality dining. Photo: Gabriel Leigh. As you’ll see in a moment, this means you aren’t guaranteed to get the full Polaris experience. You can tell you’re on an updated plane by looking for the 1-1-1 configuration (rather than the 2-2-1 on the older layout). This means that on a given route, the exact same plane type may have a different seat configuration from one day to the next. We’ll do our best to update this guide as additional planes are retrofitted and new routes are added. A few weeks after booking I got a notification from AwardWallet telling me my seat assignments had changed from two middle seats to two window seats in different rows. NOTE: This is The Points Guy’s permanent page on United Polaris. While there are many things about the way United introduced Polaris that rightfully angered some customers, it’s nice to see an airline investing a significant amount of money to deliver a better onboard experience. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Stay connected with United. The retrofitted 767s are a much simpler story. Either $5 or 5% of the amount of each transfer, whichever is greater. United’s 777-300ERs feature 60 Polaris seats in a customized 1-2-1 configuration, with 28 seats in the front cabin and 32 in the rear. The first is AwardWallet. While the core design elements of the Polaris cabin are identical across the fleet, there are minor variations between different aircraft types due to sizing constraints. Avianca LifeMiles has risen from obscurity to rapidly become one of the most popular ways to book Star Alliance awards. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. United Polaris was introduced in December 2016. Please view our advertising policy page for more information. United’s handy Polaris tracker website (above) paints a fairly complete picture, but it’s typically a bit delayed. Along with the airline’s 7 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolute… The same holds true for 12A and 12L on the 772 and 16A and 16L on the 77W. United has come a long way since the early days of the Polaris business class launch. NOTE: Due to the approach that United is taking with this roll-out, the information below is changing constantly. Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Tel Aviv (TLV) — only flights 90/91, though flights 84/85 are operated by a 787-10 with Polaris seats, Shanghai (PVG) — seasonally, from Oct. 27 to March 27, U.S. to Australia & New Zealand: 80,000 miles, U.S. to Europe: 55,000 – 57,500 miles (depending on final destination), U.S. to Asia: 75,000 – 77,500 miles (depending on final destination), U.S. to Southern South America: 55,000 miles, U.S. to Asia: 105,500 – 115,000 miles (depending on final destination), U.S. to Australia & New Zealand: 130,000 miles, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. While all of United’s international business-class seats are now branded as Polaris, only some of the carrier’s long-haul flights currently offer the complete experience, including the new seats and lounges. When looking to book Polaris seats, make sure to verify your route and flight will have the new seat, in addition to the Polaris service offered aircraft new and old. The other major problem is that dynamic pricing generally reduces the amount of saver-level award space available, and if United doesn’t have any saver inventory you won’t be able to book these flights using partner programs. Aeroplan is another great option for booking United award tickets since you can transfer points from American Express Membership Rewards as well as Capital One. This means that your “free” ticket really will be as close to free as possible, with under $10 in taxes. It wasn’t just United’s aging fleet that was in desperate need of a facelift, and part of Polaris includes bringing the ground experience up to modern day standards. Related: The 9 best credit cards for flying United ExpertFlyer (which is owned by TPG parent company Red Ventures) is one of the most powerful technological tools that award travelers have at their disposal, and learning the ins and outs of this search engine is an important step towards advancing your points and miles prowess. I flew United 777-300ER Polaris between San Francisco and Hong Kong a couple of months ago, and had a good experience. KrisFlyer points are also incredibly easy to earn because they are a 1:1 transfer partner of all three major transferable points currencies: Chase Ultimate Rewards, American Express Membership Rewards and Citi ThankYou Rewards. *Bonus value is an estimated value calculated by TPG and not the card issuer. This site does not include all credit card companies or all available credit card offers. This flight is operated by a 777-200ER, and we know from United’s Polaris tracker website that 37 of the carrier’s 51 772s have completed the retrofit process. ALL RIGHTS RESERVED. Some comments below may refer to an older version of this guide. Longer flights are attractively priced as well, with one-way Polaris awards costing the following amounts: While LifeMiles did recently announce changes to partner award rates within the U.S., these didn’t extend to Polaris, so if you can find I class availability with United, Avianca should be able to book it. This flight is operated by a 777-200ER, and we know from United’s Polaris tracker website that 37 of the carrier’s 51 772s have completed the retrofit process. The 787-10 has all 44 of its Polaris seats spread across 11 rows in a single cabin. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Europe. They feature either 30 or 46 Polaris seats laid out in a 1-1-1 configuration. Due to the smaller fuselage of the 767, the Polaris seats here are 24 inches wide and have 75 inches of pitch. We’ve also seen United use the 787-10 to serve a few longer routes out of its hub in Newark, including Tel Aviv (TLV), Frankfurt (FRA), Paris (CDG) and Barcelona (BCN). You don’t need an encyclopedic knowledge of different aircraft models to do this research, as the pattern is same for every long-haul aircraft in United’s fleet: 777s and 787s with the new Polaris seats have a 1-2-1 layout in business class, while those with older seats do not. The Polaris service includes a host of improvements over the old options, including all-new in-flight dining menus, seats and in-flight amenity kits. While not a perfect indicator, a change in seat assignment often corresponds to a change in aircraft type. The new Polaris cabin looks very sleek and is especially blue, due in large part to the aggressive use of mood lighting. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We’ll start by discussing the 777s, which make up the bulk of the Polaris fleet. It also hopes its 25 787-9 aircraft will be kitted out by that time as well. Simply fill in your flight information and ExpertFlyer will send you an email if it detects a change in your scheduled aircraft type. Thankfully United has come a long way since those early days, taking delivery of new aircraft equipped with the sleek Polaris cabin and retrofitting dozens more. We worked with ergonomics experts and ran two rounds of sleep test to create the most comfortable inflight experience yet. United has designated Newark and San Francisco as its 77W bases, using them to operate the following routes: While United launched the 77W on its flagship San Francisco to Hong Kong route, as of October 26th, 2019, the carrier will be upgrading capacity and switching from one daily 77W flight to two daily 777-200 flights. Let’s start with the good news: If you’re flying on one of United’s 21 777-300ERs or 11 new 787-10s, you are absolutely certain to get the new seats. Just like there are certain planes (777-300ER and 787-10) that guarantee you the full Polaris experience, there are ones (787-8 and 787-9) that almost guarantee that you won’t get Polaris seats, at least not yet. These include United’s own MileagePlus program, Air Canada’s affiliated Aeroplan program, Avianca LifeMiles and Singapore’s KrisFlyer program. Unfortunately since then, United’s execution of Polaris service has left a … It was originally published on Jan. 24, 2019. While the seats are slightly narrower at 20.6 inches, the same principles hold true for seat selection. Fitness trackers and watches. This brings me to my next suggestion and yet another functionality in ExpertFlyer that can help …. A workout tracker will make all your hard work visible – you’ll always know how demanding your workout was and how many calories you burned. United’s Polaris tracker shows that one 787-8 and three 787-9s are currently flying in the new retrofitted configuration. This guide will hopefully help clear this up and serve as the definitive guide on where to find and what to expect in United’s full Polaris business class. Unless you’re on a 777-300ER or 787-10, all of which feature the new Polaris seats, there’s still a chance you’ll get the old seats. Between United’s Polaris tracker, third-party Mainline Fleet Tracking and using ExpertFlyer to search for the new Polaris seatmap, you should be able to minimize the odds of any disappointing surprises. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. If your primary concern is locking in a lie-flat business-class award seat on a specific date to a fixed destination, the old planes will get the job done just fine. How to Earn Miles to Book Polaris United Polaris is a reinvention of our international premium cabin travel experience, offering elevated comfort and service from lounge to landing for a restful night's sleep in the air. A state-of-the-art space starts with easy aisle access at each seat. Of course if you’re especially worried about an equipment swap (because you’re flying an airline with a non-homogenous fleet), ExpertFlyer is once again your best tool. A few of these planes are already operating, and we tested the new configuration out on its first flight from Newark to London-Heathrow. Seat selection on the 767 follows the same guidelines as the 777s. While Aeroplan passes on massive fuel surcharges for some airlines, including Lufthansa, they don’t for United. It’s easier to search for award space if you perform an advanced search on the United website and check the box that says “my dates are flexible,” but as you can see, San Francisco to Hong Kong doesn’t have a single saver-level business-class award seat for months at a time. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Couples traveling together should pick seats D and G in an odd-numbered row (shown below) so they’ll be able to communicate during the flight. 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Responses below are not provided or commissioned by the bank advertiser nine new premium-class! Open and airy design, restaurant-quality a la carte dining, points transferrable to over a travel!
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